THE REBEL CUSTOMER CHARTER
GOLD STANDARDS
ONE
We believe in honesty. We’ll tell you if we can do it, we’ll tell you if we can’t. We are in this to win your trust, and honesty is the first step in that process.
TWO
Our exclusive, proprietary fabrics are the foundation of every Rebel garment. We have allocated years of research and development to create the highest-performance, most luxurious materials ever used in cheer apparel.
THREE
We provide the same level of service to every size of program, because we understand that passion should not be held hostage to money, location or relationships.
FOUR
Designs shouldn’t be limited by templates. They should be only limited by your imagination. That’s why we developed the Rebel Luxury Couture™ range – the first ever service to allow you to design without limits but within an affordable budget.
FIVE
Designs are intensely personal, which is why we prototype every uniform and warmup – regardless of size of order. And guess what? We do it for free. That’s all part of Rebel’s Luxury Couture model.
SIX
We fit every uniform – yes, your uniform – on live models. That’s the way the fashion industry does it, for a reason. Mannequins don’t win competitions, people do.
SEVEN
We respond to every phone call and email within 24 business hours. You are our customer, and we’ll never be too big to forget that.
EIGHT
If you are not happy with our quality, service and performance, we’ll allow a competitor to produce your fill-in orders. That should always be your choice, not our hold over you.
NINE
In an effort to maximize efficiency and provide top-notch quality and delivery lead times, we are proud to announce that we have moved to a new, larger, state of the art, vertically integrated production facility. This full-service facility dedicated solely to luxury cheerleading apparel is the first of its kind in the industry and we welcome you to schedule a tour.
TEN
We like being the upstart, the rebel, the challenger. It’s in our DNA. And we promise to offer you a real choice, a real alternative, a real solution to the compromises you’ve had to accept until now.
“Quality is more that a promise, it’s genuine performance.”